Rejected Work Requests

The Rejected Work Requests page displays all work requests that have been reviewed and not approved.

To view the Work Request Rejection Details, click the WR# for a work request listed. This dialog shows:

• Rejected By User: The user who rejected the work request

• Rejected By Role: The role of the user who rejected the work request

• Rejection Comments: Comments about the rejection left by the reviewer

Work request resubmission

If the Rejection Reason for a work request allows for resubmission, this is indicated by a Yes in the Work Request Resubmission column.

To configure rejection reasons to allow for resubmission, see the Admin Rejection Reasons topic.

1. Click the WR# for a work request that has a Yes in the Work Request Resubmission column.

   Work Request Rejection Details opens.

2. Click Edit.

   Edit Reported Problem for Work Request opens.

3. Make necessary changes to the work request and click Apply Edit.

   The work request is removed from the Rejected Work Requests page and is added to the Outstanding Work Requests page for another review.